Etiquette in Tourism and Hospitality

Students will apply acceptable etiquettes in tourism and hospitality by discussing cultural differences and their impact, handling complaints, and applying table etiquette (using utensils correctly, elbows off the table, not talking with food in the mouth). This topic builds cultural awareness and professional conduct, aligning with CBC outcomes. It prepares learners for ECZ exam questions on etiquette and for delivering culturally sensitive service in Zambia’s diverse tourism sector.