Front Office Operations

Learners will apply skills to deliver exceptional front office services, covering guest arrival, stay, and departure stages. This includes handling reservations, registration, payments, and social skills like posture and eye contact. The topic builds on Form 1 knowledge, deepening competence in customer interaction and operational procedures. Aligned with CBC practical outcomes, it prepares students for ECZ assessments on front office management and real-world roles in Zambian hotels and lodges.