Professionalism in Hospitality

This topic covers professionalism in the hospitality industry, discussing its importance for customer satisfaction, reputation, and trust. Learners will carry out service projects, debate professionalism, role‑play professional conduct, and create scenarios depicting unprofessional behaviour. Aligned with CBC, it builds ethical and behavioural competencies, preparing students for ECZ exam questions on professional conduct and for maintaining standards in Zambian hospitality workplaces.