Record Keeping in Housekeeping

Students will make use of records in the housekeeping department, documenting attendance, handing‑over reports, room checklists, lost‑and‑found items, and theft complaints. The topic includes organizing records and conducting mock audits. This competence‑based learning ensures learners can maintain accurate housekeeping documentation, a vital skill for ECZ examinations on administrative procedures and for efficient operations in Zambian hospitality facilities.