Negotiation and Conflict Management Skills

Negotiation and Conflict Management Skills are essential for Zambian tertiary health leaders to resolve disputes and secure resources. This topic covers principled negotiation techniques focusing on interests rather than positions, active listening, and generating win-win solutions. Students apply these skills to conflicts between staff, departmental budget negotiations, or community engagements in Zambia. Mastering these skills is crucial for exams and for effective leadership, as they preserve relationships, foster collaborative problem-solving, and ensure optimal outcomes for the organization and patients, contributing to a harmonious and productive healthcare environment.