Secondary revision · Home Economics Form 3
Customer Care in Hospitality Facility
This topic enables learners to deliver exceptional customer service by identifying types of customers and their specific needs, profiling customers, assessing ways to deal with different clients (including those with special needs), and illustrating how unconscious bias can affect service. It builds interpersonal and analytical skills aligned with CBC, preparing students for ECZ exam questions on customer relations and for roles in Zambian hotels, restaurants, and tourism.
Questions
100
Est. time
~100 min
Views
0
Pass mark
50%
How this revision works
- Questions appear in random order
- Feedback after every question
- Retake as often as you like
- Results saved as an exam paper
Outcomes
If you passWell done! You have advanced your customer‑care skills, essential for ECZ exams and providing excellent service in Zambia’s hospitality industry.
If you don't pass yetPractise customer profiling and handling diverse needs. Revisit the material and attempt again—each effort improves your service competence.