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Secondary revision · Home Economics Form 3

Benefits of Good Customer Care

Students will apply customer care service by discussing benefits (boosting customer lifetime value, increasing revenue, reducing negative word‑of‑mouth), performing tailored service, assessing customer satisfaction, and developing a mock customer‑care plan. This topic emphasises the strategic value of customer service, aligning with CBC outcomes. It prepares learners for ECZ assessments on customer‑care advantages and for implementing effective service strategies in Zambian hospitality businesses.

Home Economics Form 3 Form 3
Start revision
Questions
100
Est. time
~100 min
Views
0
Pass mark
50%

How this revision works

Outcomes

If you passExcellent! You understand the benefits of good customer care, a key area for ECZ exams and business success in Zambia.
If you don't pass yetReview customer‑care benefits and planning steps. Try again—consistent practice will deepen your strategic service knowledge.

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