Interpersonal Skills in Customer Care

This topic develops retention levels of interpersonal skills in good customer care, identifying skills such as receptiveness to feedback, self‑confidence, listening, and work ethic. Learners will engage in various interpersonal exercises, practise mediating skills, and apply conflict‑resolution techniques. Aligned with CBC, it enhances communication and teamwork abilities, preparing students for ECZ exams on customer interaction and for effective teamwork in Zambian hospitality environments.